FAQs

Are you a sustainable brand?

At L.CUPPINI we pride ourselves on being a luxury fashion brand that does more than just sell beautiful clothes.  Since launching in 2019 we have maintained that having a sustainable, ethical, and purposeful approach to everything we do is extremely important to us. Running a sustainable and ethical company is an integral part of our business, and our business model is characterised by this. Everything we do from our production process, material sourcing, transportation, packaging, and much more is done with the objective of being both sustainable and ethical. Read more about our sustainability story and journey here.

Do you have a size chart?

All of our products have individual size charts as we are dedicated to giving you the best possible size measurements and suggestions. Since all of our coats have a different style and fit we do not have a generic one size fits all chart, please see the product description of your preferred coat with measurements and size suggestions. If you still can’t figure out which size is perfect for you send us an email or a dm on Instagram and a member of our team will get back to you with our suggestions.

Do you ship internationally?

Of course we do, we love to see L.CUPPINI around the world, our coats and cashmere are made for an international girl. Listed below is our shipping flat rate shipping fees: UK £4.95 EU £14.95 USA £19.95 International £30

Do you have a coupon code?  

Please subscribe to our newsletter and you will receive a coupon code as well as exclusive access to future sales and promotions. Is there a physical location where I can shop L.CUPPINI in London? YES! We are located on Westbourne terrace W2 3UR. You are more than welcome to book an appointment at our showroom. We take appointments Monday - Friday 10 am - 6 pm and Saturday 11-2 pm. Whilst you are here you have the option of purchasing on the spot. Please us know in advance which styles, colors, and sizes you would like to try on so we can make sure we have it in stock for you. If we don’t have the exact coat you want while you are visiting we will ship it to you free of charge, this usually takes 4 business days.  

I’m ordering within the UK or the EU why is 20% tax added to my check out?

International orders are subject to the perspective countries customs and tolls rules, this means that tax will be charged according to local taxation rules, by local tax authorities. L.CUPPINI does not collect this tax.   UK and EU orders are subject to 20% VAT at checkout, as we are responsible for collecting and paying this tax. Instead of adding the tax charge to all orders on the website and having it included on the price we have come to the decisions that it is not fair for international orders to be paying tax twice. Thus tax is added only on UK and EU orders.   

Where is your fulfilment center located?

As mentioned above L.CUPPINI is among the brands that priorities environmentally friendly and sustainable alternatives within our entire business model, shipping and inventory transportation is a big part of this. To minimize our carbon footprint and cut down on transportation we work closely with two fulfilment centers, one located in London the other in East-Asia. Depending on the delivery address of your order we will see to it that it is sent to you from the location which has the shortest transportation route. This also usually means that your order will arrive to you quicker, win-win  

What is your delivery and returns policy?

Click HERE to read our full delivery and returns policy