In addition to online our new London flagship store will open in October 2024. While our London store is closed you can email help@lcuppini.com and request an appointment in our showroom to shop in person.
We occasionally do pop-ups in the US, make sure you are subscribed to our newsletter for pop-up updates.
We dispatch orders 1-3 business days after the order has been placed.
If for some reason your order can not be shipped within this time frame you will be informed.
NB: During end of year holiday season processing time can increase slightly.
Orders arrive on average within 1-4 business days and are shipped with DHL express
Free shipping on all orders over £600
Shipping fee on orders under £600 is £30
International orders may be subject to additional duties and taxes. Any applicable duties and taxes on deliveries must be settled by the recipient.
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
When placing an order with us for international delivery, please be aware that your shipment may be subject to import duties and taxes levied by your local customs authorities.
These charges are beyond our control and are determined and charged by the destination country's regulations. Most countries will have DHL collect payments prior to delivery. If you are contacted by DHL to pay import taxes and duties this is NOT shipping charges.
Credit Cards We accept Visa, MasterCard, American Express, and Discover cards. As well as Applepay
PayPal When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to Lcuppini.com
Clearpay and Klarna Simply shop and proceed to checkout as usual. At checkout, you will choose Clearpay or Klarna as your payment method. This payment option is not available in all countries. If the option is not displayed on the checkout page we will not be able to do anything about this. If your Clearpay or Klarna payment is declined please contact them, as we have no involvement in this payment captures.
Due to our quick processing time we can not guarantee the possibility of editing a order, as it might have been processed.
SHIPPING
Free shipping on all orders over £600, all orders are shipped with DHL express
Domestic U.K Free (1-3 business days)
International £30 (1-4 business days)
UK same day delivery option
£20 same day delivery for orders in London
We offer same day courier delivery within central London.
Available on orders placed before 1 pm weekdays. Subject to availability, Should your item(s) be unavailable for same day delivery, we will contact you with your different options.
Please be ready to accept your order in person by showing a valid form of ID and your order confirmation.
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You can track your order exclusively on the DHL website.
Yes, we ship all over the world. Using DHL express
Shipping costs will apply, and will be added at checkout.
Due to our quick processing time we can not guarantee the possibility of editing a order, as it might have been processed.
If an order is facing shipment delays we will contact you via email.
Please note, L.CUPPINI is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
Please note that we require DHL to collect signature upon delivering your order. DHL will allow you to opt-out of this option, if you have opted-out of signed delivery only DHL will be able to potentially assist in locating your package.
RETURNS
To return an item please email help@lcuppini.com within 7-days of receiving your order.
The item can not be used nor show signs of being worn.
Items bought on sale are not eligible for return, only exchange.
Exchanges are free please also contact us within 7 days to be eligible for an exchange.
Email help@lcuppini.com within 7 days of receiving your order. if you contact us and initiate a return after the 7-day period you are no longer eligible for a refund. (The 7 days start the same day the courier has delivered your parcel)
Add RETURN or EXCHANGE and Order Number in the subject line (example RETURN#1346)
We will get back to you within 48 hours and offer you the option of a prepaid shipping label through DHL, they will collect it at your home or a chosen location. Or give you shipping instructions if you wish to arrange shipping yourself. Returns and pick up through DHL is charged at £10 for UK orders and £35 for international orders.
Once we have received your order a refund will be issued within 13 days.
Customers will only receive a refund that is the same amount of purchased product/products. The shipping charge is not refunded.
Orders placed on sale are not eligible for return only exchange.
If the item is faulty please include images in your email detailing the issue and we will send you a return shipping label free of charge.
Once we have received your order a refund will be issued within 13 days.
Exchanges are free. We provide the customer with a DHL label to print, DHL collection and free delivery of the new item/items.
The customer is responsible for the shipping cost of a return order. For a seamless return we offer the following.
DHL return label to print, DHL collection of your parcel at the cost of
U.K £10
International £35
Free shipping on all orders over £600, all orders are shipped with DHL express
International £30 (1-4 business days)
CONTACT US
You can call us on +44 73 1150 5955
You can text and WhatsApp us on +44 73 1150 5955
Please do keep in mind that we are a small team and won’t always be able to answer immediately. Please allow between 24 to 48 hours to receive an answer. We appreciate your patience and will do our best to get back to you ASAP.
Please do keep in mind that we are a small team and won’t always be able to answer immediately. Please allow between 24 to 48 hours to receive an answer. We appreciate your patience and will do our best to get back to you ASAP.
