Need help?
Order Processing time

Processing time: We dispatch orders within 1–3 business days of placement. You’ll be notified if any delay occurs (e.g., during busy holiday periods)
Shipping Options & Rates

Shipping and Delivery Orders usually dispatched within 24 business hours. Delivery typically takes between 1 to 4 business days. Please refer to individual product pages for any specific delivery details.

Shipping Methods
UK and International orders are shipped via DHL Express
US orders are shipped via UPS

Shipping Fees We offer complimentary worldwide shipping on all orders over £1000

For orders under £1000
UK and US £20
EU and International £60
RETURNS & EXCHANGES

Returns & Exchanges

All returns and exchanges must be initiated within 14 days of receiving your item.

To initiate a return or exchange, please use our returns portal HERE.

To be eligible, items must be unworn and in their original condition.

Exchanges

Exchanges are free. Once submitted through our portal, we’ll provide a shipping label and send your new item at no additional cost.

Returns

Customers are responsible for return shipping costs. For a smooth process, our portal provides:

  • A return label to print

Return costs:

  • UK and US: £10
  • International: £35

Please note: Items purchased on sale are only eligible for exchange or store credit — not a full refund.
REFUND POLICY

Once we have received your returned item, we will issue a refund.

Please note, card refunds may take up to 10 business days to process depending on your bank. Processing times vary between banks, so please contact your bank directly for more information. Unfortunately, we cannot speed up this process.
 Order Tracking

Tracking details are emailed once your order ships.

Track your parcel directly on the DHL website for UK and International orders, US is shipped and tracked with UPS.

Changing or Canceling an Order

Cancel or edit an order / change shipping address: Email help@lcuppini.com as soon as possible. We'll try to support your request, but early shipping means we mayn't be able to change it once processing begins
Delays, Lost or Stolen Packages
  • If delivery is delayed significantly, we’ll contact you.

  • We aren’t responsible for packages marked "delivered" but not received. Please file a claim with DHL .

  • If your tracking shows no movement for more than 5 business days, reach out to us and we’ll investigate

  • DHL requires a signature upon delivery, unless you opt out. Not opting in may limit DHL's ability to assist with missing packages
Payment Methods

We accept:

  • Credit & debit cards: Visa, MasterCard, American Express, Discover, plus Apple Pay.

  • PayPal

  • Buy Now, Pay Later: Clearpay and Klarna (availability depends on your country and subject to their approval)
Import Duties & Taxes

International orders may incur local customs fees, VAT, or import duties. These are collected by DHL and must be paid before delivery. Note: these are not shipping charges